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small{color:var(--soft);margin-top:3px;font-size:11px;line-height:1.35}.theme-options{flex-direction:column;gap:6px;display:flex}.theme-option{width:100%;color:var(--text);text-align:left;cursor:pointer;background:0 0;border:1px solid #0000;border-radius:12px;grid-template-columns:42px minmax(0,1fr) 24px;align-items:center;gap:10px;padding:10px;transition:background .14s,border-color .14s,transform .14s;display:grid}.theme-option:hover{background:var(--surface-2);border-color:var(--line);transform:translateY(-1px)}.theme-option.selected{background:var(--primary-soft)}@supports (color:color-mix(in lab, red, red)){.theme-option.selected{background:color-mix(in srgb, var(--primary-soft) 72%, var(--surface))}}.theme-option.selected{border-color:var(--primary)}@supports (color:color-mix(in lab, red, red)){.theme-option.selected{border-color:color-mix(in srgb, var(--primary) 36%, var(--line))}}.theme-option-icon{border:1px solid;border-radius:12px;justify-content:center;align-items:center;width:42px;height:42px;display:inline-flex}.theme-option-light .theme-option-icon{color:#202725;background:#f6f8f7;border-color:#d7ddda}.theme-option-dark .theme-option-icon{color:#6bdfaa;background:#1d2123;border-color:#485154}.theme-option-black .theme-option-icon{color:#fff;background:#000;border-color:#fff;box-shadow:0 0 10px #ffffff29}.theme-option-copy{flex-direction:column;min-width:0;display:flex}.theme-option-copy strong{font-size:12.5px}.theme-option-copy small{color:var(--soft);margin-top:3px;font-size:10.5px;line-height:1.35}.theme-option-choice{color:#000;background:var(--primary);border:1px solid var(--primary);justify-content:center;align-items:center;width:22px;height:22px;display:inline-flex}@supports (color:color-mix(in lab, red, red)){.theme-option-choice{border:1px solid color-mix(in srgb, var(--primary) 58%, var(--line))}}.theme-option-choice{border-radius:50%}.theme-option-choice 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i{background:var(--notification);border:1px solid var(--surface);border-radius:50%;width:6px;height:6px;position:absolute;top:6px;right:6px}:root[data-theme=black] .notification.sound-on{color:var(--amber);background:var(--amber-soft);border-color:var(--amber)}@supports (color:color-mix(in lab, red, red)){:root[data-theme=black] .notification.sound-on{border-color:color-mix(in srgb, var(--amber) 34%, var(--line))}}:root[data-theme=black] .notification.sound-on{box-shadow:0 0 12px var(--amber)}@supports (color:color-mix(in lab, red, red)){:root[data-theme=black] .notification.sound-on{box-shadow:0 0 12px color-mix(in srgb, var(--amber) 14%, transparent)}}:root[data-theme=black] .notification i{background:var(--amber);box-shadow:0 0 8px var(--amber);border-color:#000}@supports (color:color-mix(in lab, red, red)){:root[data-theme=black] .notification i{box-shadow:0 0 8px color-mix(in srgb, var(--amber) 45%, 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15px;font-size:13px;font-weight:680;transition:transform .14s,box-shadow .14s,background .14s;display:inline-flex}.button:disabled{cursor:not-allowed;opacity:.52}.button:not(:disabled):active{transform:translateY(1px)}.button-primary{color:#fff;background:linear-gradient(145deg,#1bad70,#10885a);border-color:#138b5b;box-shadow:0 7px 18px #0f915b2e}.button-primary:not(:disabled):hover{background:linear-gradient(145deg,#20bb7b,#0d7e52);box-shadow:0 9px 24px #0f915b3d}.button-secondary{color:var(--text);background:var(--surface);border-color:var(--line);box-shadow:var(--shadow-sm)}.button-secondary:hover{background:var(--surface-2)}.button-ghost{color:var(--muted);background:0 0}.button-ghost:hover{color:var(--text);background:var(--surface-2)}.button-danger{color:var(--red);background:var(--red-soft)}.button-sm{border-radius:8px;min-height:32px;padding:0 11px;font-size:12px}.button-icon{width:38px;min-width:38px;padding:0}.eyebrow{color:var(--primary);letter-spacing:.12em;text-transform:uppercase;margin-bottom:4px;font-size:12px;font-weight:780;display:block}.badge{width:max-content;min-height:26px;color:var(--muted);background:var(--surface-3);border:1px solid var(--line);white-space:nowrap;border-radius:999px;align-items:center;gap:5px;padding:0 8px;font-size:12px;font-weight:660;line-height:1;display:inline-flex}.badge>i:first-child:not(.tag-dot){background:currentColor;border-radius:50%;width:5px;height:5px}.badge-green{color:var(--primary-strong);background:var(--primary-soft);border-color:var(--primary)}@supports (color:color-mix(in lab, red, red)){.badge-green{border-color:color-mix(in srgb, var(--primary) 20%, var(--line))}}.badge-amber{color:var(--amber);background:var(--amber-soft);border-color:var(--amber)}@supports (color:color-mix(in lab, red, red)){.badge-amber{border-color:color-mix(in srgb, var(--amber) 20%, 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16px;display:flex}.panel-heading h1{letter-spacing:-.035em;margin:0;font-size:25px;font-weight:730}.ticket-tabs{background:var(--surface-2);grid-template-columns:repeat(3,1fr);gap:6px;margin:0 12px;padding:4px;display:grid}@supports (color:color-mix(in lab, red, red)){.ticket-tabs{background:color-mix(in srgb, var(--surface-2) 78%, transparent)}}.ticket-tabs{border:1px solid var(--line)}@supports (color:color-mix(in lab, red, red)){.ticket-tabs{border:1px solid color-mix(in srgb, var(--line) 76%, transparent)}}.ticket-tabs{border-radius:12px}.ticket-tabs button{min-width:0;height:38px;color:var(--soft);cursor:pointer;background:0 0;border:0;border-radius:9px;justify-content:center;align-items:center;gap:5px;padding:0 6px;font-size:13px;font-weight:630;display:flex;position:relative}.ticket-tabs button>span{text-overflow:ellipsis;white-space:nowrap;min-width:0;overflow:hidden}.ticket-tab-count{min-width:20px;height:20px;color:var(--soft);background:var(--surface-3);justify-content:center;align-items:center;padding:0 5px;font-size:10px;font-style:normal;font-weight:750;display:inline-flex}@supports (color:color-mix(in lab, red, red)){.ticket-tab-count{background:color-mix(in srgb, var(--surface-3) 82%, transparent)}}.ticket-tab-count{border:1px solid var(--line);border-radius:999px}.ticket-tabs button.active .ticket-tab-count{color:var(--primary-strong);background:var(--surface);border-color:var(--primary)}@supports (color:color-mix(in lab, red, red)){.ticket-tabs button.active .ticket-tab-count{border-color:color-mix(in srgb, var(--primary) 22%, var(--line))}}.ticket-tab-count.attention{color:#7a4a08;box-shadow:0 0 0 3px var(--amber);background:#ffe4a8;border-color:#f1bd56}@supports (color:color-mix(in lab, red, red)){.ticket-tab-count.attention{box-shadow:0 0 0 3px 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var(--line))}}.queue-filter{min-width:0;color:var(--soft);flex:auto;align-items:center;gap:5px;display:inline-flex}.view-all-toggle+.queue-filter{flex:0 145px}.queue-filter select{width:100%;max-width:145px;color:var(--soft);cursor:pointer;background:0 0;border:0;outline:none;padding:2px 18px 2px 2px;font-size:13px;font-weight:620}.list-controls .queue-filter select{max-width:none}.ticket-list{scrollbar-width:thin;scrollbar-color:var(--line-strong) transparent;width:100%;max-width:100%;min-height:0;padding:6px 12px 20px;overflow:hidden auto}.ticket-card{text-align:left;cursor:pointer;background:var(--surface);align-items:flex-start;gap:10px;width:100%;min-height:108px;margin-bottom:10px;padding:14px;display:flex;position:relative}@supports (color:color-mix(in lab, red, red)){.ticket-card{background:color-mix(in srgb, var(--surface) 92%, var(--surface-2))}}.ticket-card{border:1px solid var(--line);border-radius:14px;transition:background .13s,border-color .13s,box-shadow .13s,transform .13s;box-shadow:0 2px 8px #0f281e0a}.ticket-card:hover{background:var(--surface-2);border-color:var(--line-strong);transform:translateY(-1px);box-shadow:0 6px 16px #0f281e14}.ticket-card.selected{background:linear-gradient(90deg, var(--primary-soft), var(--surface-2))}@supports (color:color-mix(in lab, red, red)){.ticket-card.selected{background:linear-gradient(90deg, color-mix(in srgb, var(--primary-soft) 78%, var(--surface)), var(--surface-2))}}.ticket-card.selected{border-color:var(--primary)}@supports (color:color-mix(in lab, red, red)){.ticket-card.selected{border-color:color-mix(in srgb, var(--primary) 15%, var(--line))}}.ticket-card.selected{box-shadow:0 7px 18px var(--primary)}@supports (color:color-mix(in lab, red, red)){.ticket-card.selected{box-shadow:0 7px 18px color-mix(in srgb, var(--primary) 10%, 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svg{color:var(--primary);flex:none}.ticket-card-company>span{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.ticket-card-name.priority>strong,.contact-name-line.priority>strong,.conversation-person-name.priority>strong,.priority-contact-name{color:var(--red)}.priority-flag{width:14px;height:14px;color:var(--red);fill:var(--red);flex:none}@supports (color:color-mix(in lab, red, red)){.priority-flag{fill:color-mix(in srgb, var(--red) 18%, transparent)}}.company-badge{--company-color:#10b981;min-width:0;max-width:160px;color:var(--company-color);flex:0 auto;align-items:center;padding:3px 7px;display:inline-flex;overflow:hidden}@supports (color:color-mix(in lab, red, red)){.company-badge{color:color-mix(in srgb, var(--company-color) 72%, var(--text))}}.company-badge{text-overflow:ellipsis;white-space:nowrap;background:var(--company-color);font-size:11px;font-weight:720;line-height:1.2}@supports (color:color-mix(in lab, red, red)){.company-badge{background:color-mix(in srgb, 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var(--tag-color)}@supports (color:color-mix(in lab, red, red)){.colored-tag{border:1px solid color-mix(in srgb, var(--tag-color) 64%, var(--line))}}.colored-tag{border-radius:999px}.colored-tag i{background:var(--tag-color);width:7px;height:7px;box-shadow:0 0 7px var(--tag-color);border-radius:50%;flex:none}@supports (color:color-mix(in lab, red, red)){.colored-tag i{box-shadow:0 0 7px color-mix(in srgb, var(--tag-color) 58%, transparent)}}.colored-tag.compact{text-overflow:ellipsis;white-space:nowrap;max-width:118px;min-height:20px;padding:1px 6px;font-size:9px;overflow:hidden}.ticket-card-top time{color:var(--soft);flex:none;font-size:12.5px}.ticket-number{color:var(--soft);flex:none;font-size:11px;font-weight:720}.ticket-preview{color:var(--muted);gap:3px;margin-top:5px;font-size:14px}.ticket-preview>span{text-overflow:ellipsis;white-space:nowrap;flex:1;overflow:hidden}.ticket-preview svg{color:var(--blue);flex:none}.unread-count{color:#fff;background:var(--primary);border-radius:999px;justify-content:center;align-items:center;min-width:20px;height:20px;padding:0 4px;font-size:10px;font-style:normal;font-weight:750;display:inline-flex}:root[data-theme=black] .unread-count{color:#171000;background:var(--amber);box-shadow:0 0 10px var(--amber)}@supports (color:color-mix(in lab, red, red)){:root[data-theme=black] .unread-count{box-shadow:0 0 10px color-mix(in srgb, var(--amber) 26%, transparent)}}.ticket-meta{color:var(--soft);grid-template-columns:minmax(0,.9fr) minmax(0,1.1fr);gap:7px;margin-top:7px;font-size:13px;display:grid}.ticket-queue,.ticket-assignee{border:1px solid var(--line);border-radius:7px;align-items:center;gap:6px;min-width:0;min-height:26px;padding:0 7px;display:inline-flex}.ticket-queue{color:var(--muted);background:var(--surface-2)}.ticket-queue i{border-radius:50%;flex:none;width:6px;height:6px}.ticket-queue span,.ticket-assignee span{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.ticket-assignee{color:var(--primary-strong);background:var(--primary-soft);border-color:var(--primary);font-size:12px;font-weight:720}@supports (color:color-mix(in lab, red, red)){.ticket-assignee{border-color:color-mix(in srgb, var(--primary) 22%, var(--line))}}.ticket-assignee.unassigned{color:var(--muted);background:var(--surface-2);border-color:var(--line)}.conversation-panel{background-color:var(--chat-bg);background-image:radial-gradient(circle at 12% 8%, var(--primary), transparent 31%), radial-gradient(circle at 88% 92%, var(--primary), transparent 34%);grid-template-rows:auto auto minmax(0,1fr) auto;display:grid;position:relative}@supports (color:color-mix(in lab, red, red)){.conversation-panel{background-image:radial-gradient(circle at 12% 8%, color-mix(in srgb, var(--primary) 5%, transparent), transparent 31%), radial-gradient(circle at 88% 92%, color-mix(in srgb, var(--primary) 4%, transparent), transparent 34%)}}.conversation-header{z-index:3;background:var(--surface);border-bottom:1px solid var(--line);align-items:center;gap:10px;min-height:76px;padding:12px 20px;display:flex;position:relative}.back-button{display:none}.conversation-person{flex-direction:column;flex:1;min-width:0;display:flex}.conversation-contact-trigger{min-width:0;color:inherit;text-align:left;cursor:pointer;transition:background var(--motion);background:0 0;border:0;border-radius:11px;flex:1;align-items:center;gap:10px;padding:4px 6px;display:flex}.conversation-contact-trigger:hover,.conversation-contact-trigger:focus-visible{background:var(--surface-2);outline:none}.conversation-person strong{text-overflow:ellipsis;white-space:nowrap;font-size:15px;font-weight:700;overflow:hidden}.conversation-person-name,.conversation-channel{align-items:center;gap:5px;min-width:0;display:flex}.conversation-person-name strong{min-width:0}.conversation-channel{color:var(--soft);text-overflow:ellipsis;white-space:nowrap;margin-top:3px;font-size:13px;overflow:hidden}.conversation-channel i{background:#25c879;border-radius:50%;width:6px;height:6px}.conversation-actions{align-items:center;gap:6px;min-width:0;display:flex}.ticket-action{height:36px;color:var(--muted);white-space:nowrap;cursor:pointer;background:var(--surface-2);border:1px solid var(--line);transition:color var(--motion), background var(--motion), border-color var(--motion), transform var(--motion);border-radius:10px;justify-content:center;align-items:center;gap:6px;padding:0 10px;font-size:12px;font-weight:650;display:inline-flex}.ticket-action:hover{color:var(--primary-strong);background:var(--primary-soft);border-color:var(--primary)}@supports (color:color-mix(in lab, red, red)){.ticket-action:hover{border-color:color-mix(in srgb, var(--primary) 25%, 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var(--line);width:190px;box-shadow:var(--shadow-md);border-radius:11px;padding:6px;position:absolute;top:40px;right:0}.action-menu button{width:100%;min-height:40px;color:var(--muted);text-align:left;cursor:pointer;background:0 0;border:0;border-radius:7px;align-items:center;gap:8px;padding:0 9px;font-size:12px;display:flex}.action-menu button:hover{color:var(--text);background:var(--surface-2)}.conversation-context{min-height:44px;color:var(--soft);background:var(--surface);align-items:center;gap:8px;padding:0 18px;font-size:13px;display:flex}@supports (color:color-mix(in lab, red, red)){.conversation-context{background:color-mix(in srgb, var(--surface) 92%, transparent)}}.conversation-context{border-bottom:1px solid var(--line)}.conversation-context strong{color:var(--text);font-weight:700}.dot-separator{background:var(--line-strong);border-radius:50%;width:3px;height:3px}.queue-pill{align-items:center;gap:5px;display:inline-flex}.queue-pill i{border-radius:50%;width:6px;height:6px}.message-timeline{scrollbar-width:thin;scrollbar-color:var(--line-strong) transparent;min-height:0;padding:18px 6% 24px;overflow:auto}.encryption-note{width:max-content;max-width:90%;color:var(--soft);background:var(--amber-soft);align-items:center;gap:6px;margin:0 auto 14px;padding:7px 12px;font-size:11.5px;display:flex}@supports (color:color-mix(in lab, red, red)){.encryption-note{background:color-mix(in srgb, var(--amber-soft) 55%, var(--surface))}}.encryption-note{border:1px solid var(--amber)}@supports (color:color-mix(in lab, red, red)){.encryption-note{border:1px solid color-mix(in srgb, var(--amber) 12%, var(--line))}}.encryption-note{border-radius:999px}.day-divider{width:max-content;color:var(--soft);background:var(--surface);border:1px solid var(--line);box-shadow:var(--shadow-sm);border-radius:999px;margin:13px auto;padding:4px 9px;font-size:11px;font-weight:630}.ticket-history-group+.ticket-history-group{margin-top:22px}.ticket-history-divider{width:min(86%,720px);color:var(--muted);background:var(--surface);justify-content:space-between;align-items:center;gap:12px;margin:14px auto 12px;padding:9px 13px;display:flex}@supports (color:color-mix(in lab, red, red)){.ticket-history-divider{background:color-mix(in srgb, var(--surface) 90%, var(--surface-2))}}.ticket-history-divider{border:1px solid var(--line-strong);box-shadow:var(--shadow-sm);border-radius:12px}.ticket-history-group.current .ticket-history-divider{color:var(--primary-strong);background:var(--primary-soft)}@supports (color:color-mix(in lab, red, red)){.ticket-history-group.current .ticket-history-divider{background:color-mix(in srgb, var(--primary-soft) 72%, var(--surface))}}.ticket-history-group.current .ticket-history-divider{border-color:var(--primary)}@supports (color:color-mix(in lab, red, red)){.ticket-history-group.current .ticket-history-divider{border-color:color-mix(in srgb, var(--primary) 28%, var(--line))}}.ticket-history-divider>span{align-items:center;gap:7px;min-width:0;font-size:12px;display:flex}.ticket-history-divider strong{color:var(--text);text-overflow:ellipsis;white-space:nowrap;font-size:13px;overflow:hidden}.ticket-history-divider i{background:currentColor;border-radius:50%;flex:none;width:3px;height:3px}.ticket-history-divider small{color:var(--soft);background:var(--surface-2);border-radius:999px;flex:none;padding:3px 7px;font-size:10px;font-weight:680}.message-row{align-items:flex-end;gap:9px;margin:10px 0;display:flex}.message-row.outbound{justify-content:flex-end}.message-row.message-highlighted .message-bubble{animation:1.8s message-focus-pulse}@keyframes message-focus-pulse{0%,to{box-shadow:var(--shadow-sm)}20%,65%{border-color:color-mix(in srgb, var(--primary) 65%, var(--line));box-shadow:0 0 0 5px color-mix(in srgb, var(--primary) 18%, transparent)}}.message-bubble{min-width:112px;max-width:min(76%,620px);color:var(--text);background:var(--surface);border:1px solid var(--line);box-shadow:var(--shadow-sm);border-radius:5px 14px 14px;padding:12px 14px 8px;position:relative}.message-row.outbound .message-bubble{background:linear-gradient(145deg, var(--primary-soft), var(--primary-soft))}@supports (color:color-mix(in lab, red, red)){.message-row.outbound .message-bubble{background:linear-gradient(145deg, color-mix(in srgb, var(--primary-soft) 85%, var(--surface)), var(--primary-soft))}}.message-row.outbound .message-bubble{border-color:var(--primary)}@supports (color:color-mix(in lab, red, red)){.message-row.outbound .message-bubble{border-color:color-mix(in srgb, var(--primary) 15%, var(--line))}}.message-row.outbound .message-bubble{border-radius:14px 5px 14px 14px}.message-bubble.failed{background:var(--red-soft);border-color:var(--red)}@supports (color:color-mix(in lab, red, red)){.message-bubble.failed{border-color:color-mix(in srgb, var(--red) 25%, var(--line))}}:root[data-theme=black] .message-row.inbound .message-bubble{color:#090909;background:#fff;border-color:#fff;box-shadow:0 0 14px #ffffff21}:root[data-theme=black] .message-row.inbound .message-foot{color:#626262}:root[data-theme=black] .message-row.inbound .message-quote{color:#333;background:#ededed;border-left-color:#151515}:root[data-theme=black] .message-row.inbound .message-quote strong,:root[data-theme=black] .message-row.inbound .rendered-signature{color:#090909}:root[data-theme=black] .message-row.outbound .message-bubble{color:#fff;background:linear-gradient(145deg,#315fff,#2447d8);border-color:#6f8aff;box-shadow:0 0 18px #365cff38}:root[data-theme=black] .message-row.outbound .message-author,:root[data-theme=black] .message-row.outbound .rendered-signature{color:#fff}:root[data-theme=black] .message-row.outbound .message-foot,:root[data-theme=black] .message-row.outbound .message-foot svg.blue{color:#ffffffc2}:root[data-theme=black] .message-row.outbound .message-quote{color:#ffffffc7;background:#00000029;border-left-color:#fff}:root[data-theme=black] .message-row.outbound .message-quote strong{color:#fff}:root[data-theme=black] .message-row .message-bubble.failed{color:#fff;background:var(--red-soft);border-color:var(--red);box-shadow:0 0 14px var(--red)}@supports (color:color-mix(in lab, red, red)){:root[data-theme=black] .message-row .message-bubble.failed{box-shadow:0 0 14px color-mix(in srgb, var(--red) 18%, transparent)}}.message-bubble.audio-message{width:min(76%,360px);min-width:290px}.message-quote{width:100%;min-width:0;color:var(--muted);text-align:left;cursor:pointer;background:var(--surface-2);flex-direction:column;gap:2px;margin:-3px 0 8px;padding:7px 9px;display:flex;overflow:hidden}@supports (color:color-mix(in lab, red, red)){.message-quote{background:color-mix(in srgb, var(--surface-2) 82%, transparent)}}.message-quote{border:0;border-left:3px 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0;border:0;border-radius:9px;max-width:100%;margin:0;padding:0;display:block;position:relative;overflow:hidden}.message-image-download{z-index:2;color:#fff;-webkit-backdrop-filter:blur(7px);backdrop-filter:blur(7px);background:#0a100ed1;border:1px solid #ffffff2e;border-radius:9px;justify-content:center;align-items:center;width:34px;height:34px;display:inline-flex;position:absolute;top:7px;right:7px}.message-image-download:hover{background:#0a100ef5;transform:translateY(-1px)}.message-image-edit{z-index:2;color:#fff;cursor:pointer;-webkit-backdrop-filter:blur(7px);backdrop-filter:blur(7px);background:#0a100edb;border:1px solid #ffffff2e;border-radius:9px;justify-content:center;align-items:center;gap:6px;min-width:34px;height:34px;padding:0 10px;font-size:11px;font-weight:700;display:inline-flex;position:absolute;top:7px;left:7px}.message-image-edit:hover,.message-image-edit:focus-visible{color:#fff;background:var(--primary-strong)}@supports (color:color-mix(in lab, red, red)){.message-image-edit:hover,.message-image-edit:focus-visible{background:color-mix(in srgb, var(--primary-strong) 78%, #0a100e)}}.message-image-edit:hover,.message-image-edit:focus-visible{box-shadow:0 0 0 3px var(--primary);outline:none}@supports (color:color-mix(in lab, red, red)){.message-image-edit:hover,.message-image-edit:focus-visible{box-shadow:0 0 0 3px color-mix(in srgb, var(--primary) 24%, transparent)}}.message-image-trigger .message-image{transition:transform var(--motion), filter var(--motion);margin-bottom:0}.message-image-trigger>span{color:#fff;-webkit-backdrop-filter:blur(7px);backdrop-filter:blur(7px);min-height:28px;transition:background var(--motion), transform var(--motion);background:#0a100ec2;border:1px solid #ffffff29;border-radius:8px;align-items:center;gap:5px;padding:0 8px;font-size:11px;font-weight:680;display:inline-flex;position:absolute;bottom:7px;right:7px}.message-image-trigger:hover 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